Join Home Instead and build a rewarding career supporting older adults and their families.

As a Scheduling and Service Coordinator, you'll coordinate client and caregiver schedules, ensure service quality, and help deliver exceptional home care. 

Your problem-solving talents will be beneficial as you balance attention to service details and people’s needs. Enjoy working with a supportive team focused on positively impacting our aging population, where each day brings meaningful rewards.

Pay: $19 - $22/hour
 

• Extended health, dental, prescription, and life insurance
• Health Spending Account
• RRSP matching
• Paid time off
• Free onsite parking

• Supportive, team-oriented culture
• Comprehensive training and franchise support
• Full-time hours
• Office shifts: Wednesday to Saturday (days)
• On-call shifts: Wednesday to Saturday (evenings, from home)

• Answer calls professionally and provide excellent service
• Coordinate and maintain client and caregiver schedules, fostering quality matches and strong client-caregiver relationships
• Address client and caregiver concerns
• Communicate effectively with clients, families, caregivers, and team members
• Maintain accurate documentation and compliance standards
• Follow company policies and ethical business practices

• Passion for supporting older adults
• Strong customer service and communication skills
• Positive outlook and a sense of humor
• Highly organized, detail-oriented, and adaptable
• Ability to multitask and respond with urgency
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Business or management experience, preferred
• Professional experience caring for an older adult, required

About Home Instead
Home Instead is a global leader in premium home care, dedicated to helping older adults remain safe, healthy, and independent at home. We value compassion, excellence, and meaningful relationships.
Home Instead welcomes applications from people with disabilities and provides accommodation throughout the hiring process.

Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.